Financial Policy: We ask that you plan ahead to pay at time of service your co-pay, co-insurance, any deductible not met or any portion you are responsible for. If you do not have insurance or your insurance does not cover these services, you are considered "Self-Pay" and payment is due in-full at time of service. We accept cash, check, Visa and MasterCard. Any returned checks are subject to a $30 service fee. Any returned check or payment due must be resolved before any future appointments can be arranged.
Appointment /Cancellation Policy: All appointments should be kept as scheduled to ensure consistency in the treatment process. A fee of $ 85 will be charged for cancellations without a 24 hour notice or non-appearance for a scheduled visit. Please note that missed appointments are not paid by your insurance company. As a general rule, for medication management patient must be seen at minimum every 3 months after health and medications are stabilized. If you need to schedule an urgent appointment during clinic hours, please call ahead for accommodations, In case of inclement weather, please call our office first.
Medication Policy: Medication renewal will occur during the medication follow-up visit with the prescribing provider. No medications will be prescribed over the phone routinely. Any written script for a controlled substance which is lost will not be re-written. The patient must wait for the next eligibility date for the provider to prescribe. Any script for a controlled substance which has expired should be returned.
Refill requests: Please call your pharmacy first, because most likely the pharmacy already has refills available on file. If refill is needed you must have your pharmacy fax us a request at least 7 days in advance.
Phone Policy: Phone calls made for treatment purposes may be charged a fee. Phone calls for matters of short duration will not be charged. If you have any questions or having any side effects let us know and the message will be relayed to your provider. Phone calls/requests made after 3 p.m. will be returned next business day. In case of an emergency please call 911 or go the nearest emergency room.
General Office Policy: In order to keep patients records accurate and complete we will bill your insurance company. A fee may be charged for the copying and release of these records to non-medical provider/private party. Letters and other documents generated by patient's request may also be charged a fee.
Insurance: Your insurance policy is a contract between you and your insurance company. While we do all we can to help our patients in communicating and negotiating with their insurance plan, we must inform patients that if any questions regarding coverage, benefits, or payment for services provided arise that it is their responsibility to resolve such issues. Any prior approval from insurance company is the patient's responsibility. In the event of denials, errors, or non-covered services, the patient is responsiblefor all services rendered. If payment from your insurance carrier is not received within forty-five (45) days, we will seek full payment from you. Balance of services that are delayed or denied by your insurance company for various reasons will become your responsibility after thirty (30) days.
Please feel free to discuss these policies if you need to.